Opus Energy tops league table for customer service for small and medium-sized businesses…
Business energy supplier Opus Energy has been independently ranked first for customer service for small and medium-sized businesses by Datamonitor.
Independent research of B2B energy buyers was undertaken during the second half of 2013 and the first half of 2014 and the results showed the greatest levels of customer service satisfaction among small to medium-sized enterprises (SMEs) supplied by Opus Energy.
This announcement comes on the heels of Opus Energy achieving the ‘Putting the Customer First’ accreditation with Customer First UK Ltd. Putting the Customer First was developed as part of a government initiative to improve levels of service provided by businesses and is now the national standard for customer service.
Opus Energy’s top ranking and new accreditation highlight its continued focus on delivering the highest levels of service. With half of its entirely UK-based workforce dedicated to customer services, Opus Energy’s customer-focused ethos includes giving specialist training to its staff so they are able to assist the UK’s SMEs on the phone as efficiently and helpfully as possible. The drive for excellence in service also saw the company recently add 15 further specialists to its customer service team and it is expecting to create at least 100 additional jobs in the department over the next five years.
Andy Nash, Operations Director at Opus Energy, says: “We’re delighted to gain this independent recognition for the service we provide. As we only supply energy to businesses, we know that SME owners want to talk to a real person, but that they’re extremely busy trying to run their operations and don’t have time to wait around, so need a quick resolution to any enquiries. That’s why, through specialist training and the continued expansion of our customer service team, we’re able to ensure they can speak to a real person, who is empowered to deal with their query as quickly as possible.
“We’re always listening to feedback to improve our customers’ experience and over the next 12 months, we’ll continue to invest in new technology to ensure we are serving businesses in the best way possible. Ultimately, we are focused on reducing time spent on the phone so our business customers are freed-up to get on with growing their companies.”
For more than a decade, Opus Energy has supplied energy exclusively to businesses. It now supplies more than 200,000 business locations across the UK with power.
To find out more about how Opus Energy can help small and medium-sized businesses, visit www.opusenergy.com
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